We're Hiring!

OVERVIEW:

Under the general supervision of the Regional Vice President (RVP), the Community Manager (CM) is responsible for managing all aspects of community operations and leasing. Responsibilities include driving occupancy and revenue, controlling expenses, managing earnings to budget, and ensuring that the assets are maintained to the highest quality standard and consistently provide outstanding customer service.  

PRINCIPAL RESPONSIBILITIES:

• Market the community using VMG marketing materials and tools
• Work directly with support staff to drive traffic and ensure that all on-site personnel are well versed in leasing protocol, inventory and programs
• Sell and lease homes to ensure highest possible occupancy and earnings
• Implement referral programs for existing residents to attract new residents
• Manage programs to fill vacant sites by working with support staff to identify new and used home purchases.  Additionally, work with support staff to identify and attract organic move in through dealers and individual prospects.
• Prepare, process, and maintain all leases and related documentation upon sale or lease
• Analyze and understand market information on local competition to ensure lot rent, home prices and home monthly payments are well positioned within the market
• Promptly identify opportunities to adjust pricing in ever-changing market conditions
• Prepare and manage annual community budget
• Conduct market surveys to ensure that homes and lots are priced competitively in the marketplace
• Manage expenses within budget as well as budget variances
• Make operating adjustments related to actual performance vs. budgeted performance
• Discuss significant variances with RVP to determine steps required to ensure quarterly on-target financial performance, including participating in quarterly region budget reviews
• Manage financial transactions and record-keeping, including rent collection, delinquent accounts; utility bill assessments, vendor invoices, and daily bank deposits and any additional transactions
• Inspect the community daily to assess appearance standards and to ensure that VMG is providing “a better place to live”
• Manage the readiness and attractiveness of all VMG homes
• Manage maintenance requests and notify residents of progress
• Notify residents of rule violations and follow up on compliance within VMG standards
• In conjunction with regional team, establish property improvement plans
• Supervise community personnel, including hiring, conducting evaluations, and disciplinary actions in accordance with VMG policies and practices under the direction/approval of the RVP and Human Resources
• Supervise office staff in leasing as well as community operating functions
• Supervise maintenance staff, including establishing and assigning work schedules, routine maintenance and emergency coverage
• Supervise and monitor outside contractors working in the community, including managing insurance, bidding jobs, approving work, and invoice accuracy and payment
• Adhere to VMG safety requirements and guidelines and ensure that staff and vendors are properly trained, including promptly reporting accidents and emergency situations to the RVP and Risk Management and preparing and filing proper incident reports
• Manage and operate the community is in compliance with VMG standards, as specified in the Community Operations Manual, VMG Employee Guidelines, Health Safety and Environmental Manual, etc.

Serves as Community Ambassador

• Work closely with residents to ensure positive tenant and community relations and organize appropriate community relation activities
• Assist residents with billing questions, payment issues, or rule violations issues
• Act as a community liaison with other citizens and groups within the market
• Other duties as assigned

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QUALIFICATIONS (Education and Experience)

• Bachelor’s Degree highly preferred and or High School/ GED and previous experience in property management or other related areas
• Bilingual Skills: Fluent in English/ Spanish desired  
• Ability to work evening and weekends.
• Excellent customer service, interpersonal, organizational and administrative skills required
• Strong working knowledge of common computer applications (e.g., Microsoft Office applications) required
• Prior management experience, preferably in property management or hospitality preferred
• Prior leasing experience preferred
• Prior experience in monitoring and managing budgets and financial records/reporting strongly preferred
• Excellent communication skills, both verbal and written, required
• Detail-orientation, self-motivation, strong problem-solving abilities, and ability to adapt to multiple and changing priorities required
• Ability to understand/perform basic maintenance duties and must have the ability to walk for long periods of time and lift at least 50lbs required

The following duties represent a partial list of the physical job requirements for Community Managers employed by Vineyards Management Group:

• Walk through the community on a daily basis
• Work outdoors to supervise and assist maintenance personnel when necessary
• Tolerate extreme temperatures and weather conditions while outdoors
• Bend over to pick up litter in the community
• Ability to lift up to 50 pounds

I understand that the duties listed above are part of the job requirements for a Community Manager.  I hereby declare that I am able and willing to perform these duties with or without reasonable accommodation.